Which experience are you using?
Browsing this website, sending an inquiry, booking a meeting, and taking part in a care program are different activities.
Information collected on this website
An inquiry includes the details you enter. Website requests also involve technical information needed to deliver and protect the service.
- The inquiry form on “Meet/Contact” collects your name, email, organization, selected topics and request type, plus optional phone number and message. These details are stored in Cloudflare D1 and used to respond and coordinate follow-up.
- Resend delivers a notification containing the inquiry to our team and a confirmation to you. The confirmation includes selected topics but omits the free-form message.
- The contact endpoint uses a time-bounded hash derived from the client IP address for rate limiting. Hosting and delivery services may also process request information such as IP addresses, browser information, requested URLs, and timestamps.
- Site search runs in your browser against public website content. Your query appears in the URL and can be recorded in browser history or server logs. Do not include personal or health information in a search.
- The website’s own search and embed controls do not store their choices in cookies or browser storage. External services have their own storage and telemetry practices; this statement is not a promise that all services are cookie-free.
Choose whether to load an external tool
An external form, calendar, or preview loads when you choose its load button. You can also open its direct link.
- Google Forms provides the contact form on “Contact us.” It asks for name and email, with optional phone and comments. Google may offer sign-in to save progress. It is a contact form, not an automatic mailing-list subscription.
- Calendly provides the meeting calendar on “Meet/Contact.” Booking details and technical information are processed through Calendly according to the booking flow and its notice.
- Genus care-wall previews are separate embedded experiences. Their requests, interactions, and data handling occur in that service. Use sample information in a preview unless the relevant program has specifically authorized live care data.
- Loading or opening a service sends it technical information needed for the connection, including your IP address, and may allow its cookies or similar technologies. Review its notice before sharing information.
- Each embedded tool has its own load choice for that visit. Navigating away does not undo information already sent or erase storage created by the provider. Browser settings can help manage third-party storage.
Care information and genusAI
A care program may process health information under a partner agreement. The website contact form is not a patient-record service.
Depending on the program, information may include profiles, care plans, goals, messages, notes, and media shared by an authorized participant or care team. The program determines who may contribute and access it.
For HIPAA-regulated partner services, genusConnect acts as a business associate under the applicable agreement. Contact the provider or organization responsible for your program for its Notice of Privacy Practices and patient-record requests.
genusAI uses frontier models for de-identified information. Sensitive information is handled by private internal models running on genusConnect’s own hardware and data systems.
Removing a name alone does not establish that information is legally de-identified. The processing and safeguards for a particular AI workflow need to match its information and purpose. This notice makes no universal promise about model training or provider retention.
Website users’ age eligibility is different from information about a child who receives care. Any program handling a minor’s information needs the appropriate authority and program-specific safeguards. Contact support if you believe a child submitted information through a public inquiry form.
Use, sharing, and retention
Information supports the requested service, follow-up, security, and applicable legal obligations. Retention depends on the record and its purpose.
- Service providers receive information needed for their roles, such as hosting, form delivery, scheduling, or email. Authorized care-program participants receive information according to their role and the relevant program rules.
- Information may also be disclosed when required by law, to address a security concern, or in connection with a business transaction subject to applicable protections.
- Selling information and sharing it for cross-context behavioral advertising have specific meanings in some state laws. A disclosure to a service provider is not automatically either one. The website’s described inquiry flow is for response and follow-up; it does not enroll you in advertising.
- Retention considerations include the purpose of the request, ongoing follow-up, security, contractual requirements, and applicable law. Database records, team emails, provider records, and backups can have different lifecycles. Ask support about the records associated with your request.
- A deletion request may be subject to identity verification and lawful exceptions. Removing an active record does not necessarily remove every backup or a record held independently by another organization.
- HIPAA does not set a general medical-record retention period. We do not use a blanket “HIPAA retention period” to describe every website inquiry or care record.
Ask about or exercise your privacy rights
Email support with the service involved and the type of request. Please keep sensitive details out of the initial message.
- Depending on the applicable law and our role, you may have rights to access, correct, delete, or obtain a copy of information; to withdraw consent; or to opt out of specified sales, advertising-related sharing, or certain profiling.
- California rights can include knowing the categories and specific pieces of information collected, deletion, correction, limits on specified uses of sensitive information, and freedom from unlawful discrimination. These rights and their exceptions depend on whether the relevant law and activity apply.
- Tell us if you are using an authorized agent or appealing a request response under an applicable state law. We may need proportionate information to verify identity or authority and will explain the relevant next step. Do not email identity documents or health records without an agreed secure channel.
- For records controlled by a healthcare provider, contact that provider first. Our support team can help route a request to the relevant care program.
- For an optional external service, its privacy tools and browser controls may also apply. The load button does not replace any opt-out, withdrawal, or consent rights required by law.
- If EU or UK data-protection law applies to a particular service, rights may include access, correction, erasure, restriction, portability, objection, and a complaint to the relevant supervisory authority. This U.S.-focused notice does not promise an international transfer mechanism or establish that every service is offered internationally.
Contact and changes to this notice
Ask for help with a privacy request, an accessible copy, or an explanation of which notice applies.
Contact genus Inc., Attn: Privacy & Data Protection, 440 Burroughs St, Suite 169, Detroit, MI 48202, USA, or support@genusconnect.org.
A review date records when this draft was reviewed. An effective date will identify when an adopted revision takes effect. Material changes and any required additional notice or consent need to be handled for the affected service.