For care organizations and their communities
Shaped by over a decade of learning with people in care.
genus provides connected tools in one care ecosystem: a
Connect the steps from a person’s first question through ongoing care and follow-up. We’ll help fit the tools around how your team works and agree on supported connections to existing systems and devices.
Start where help is needed, then grow. Ask people receiving care, families, and frontline teams what helps, and improve the experience together.
Your brand. A working preview in 24 hours.
Start with a 30-minute conversation. A standard branded preview follows within 24 hours of agreeing on the initial scope.
genus provides one ecosystem with a care app you can brand, public resources, and a team workspace. We’ll help fit the tools you choose to your workflows and agree on supported connections to your systems.
Built to grow
Feedback, focus groups, research, pilots, and real-world use have shaped genusConnect for over a decade. Your team brings the knowledge and relationships that turn that foundation into a meaningful experience for your community.
Build on an existing ecosystem with your brand, knowledge, content, and workflows. Choose a useful starting scope, try your branded preview, and plan the rollout with our team.
Bring content delivery, community resources, live meetings, and AI assistance together. Scope connections to IoT devices and existing records systems so your team can coordinate useful next steps.
Ask people receiving care, families, frontline teams, and partners what would make the experience more useful. Review their ideas together and try changes. Ask whether those changes helped, and review new capabilities with your team before enabling them.
A circle of care
An ordinary moment can give people something meaningful to share. Imagine a day-center participant named Sam, the people spending time with him, and his daughter joining the conversation from home.
An illustration of how the pieces fit together. Not a description of any customer or a promise of outcomes.
During an activity with a volunteer, Sam talks about the birds he used to watch with his daughter. He wants to tell her about the afternoon.
A team member records the observation. It gives the reviewer something specific to include in a draft family update.
An authorized staff member checks the details and audience before sharing the family summary. The note invites his daughter to ask about the birds.
When they talk, she has a place to begin: “Tell me about the birds, Dad.” Sam has a story to share, and she has a way to take part.
The ecosystem connects your team’s work in the partner portal with family support in the care app. The value is in the conversation that follows: what would help this person and the people supporting them connect?
Health-system and home-care teams, families, volunteers, community organizations, and their partners each bring something different. Explore how your part can connect with the people around you.
Help in the moment
Technology earns its place when it helps someone do something that matters. genusAI helps prepare, organize, and explain across the workflows you enable in your ecosystem.
Dictate an observation or turn a rough message into a clearer draft. Check the details and choose what to share.
Find a relevant resource, prepare a call recap from an approved transcript, or explore a suggestion. Keep the next decision with the person responsible.
Bring selected observations together to look for a recurring question or a change in participation. Use the insight to guide a closer look.
Assistance depends on the enabled workflow and your role. AI suggestions need human judgment; private information stays within its approved audience.
See how genusAI helpsYour community
A complete solution, configured for you. Your public care wall helps people find guidance and support. Your care app connects families and their circle of care. Your partner portal equips the team behind it all. Together, they carry your knowledge and services under the name your community already trusts.
Choose the features, content, pathways, and workflows that fit your mission. Configure them around your people, roles, and priorities, from the first public visit to ongoing family support and team coordination. Start with what matters now and add capabilities as your needs grow.
Public resources open from a link, QR code, or your website without an app download. We work with your team to agree on supported integrations, staff sign-on, and records-system connections so the solution fits your existing work.
Your public front door: share approved videos, guides, and resources from a link or code, using content your team can also make available in the care app.
The family side of your solution: messages, shared calendars, photos, check-ins, and your organization’s resources, with access based on each person’s role.
The team side of your solution: configure content and programs, review drafted updates, coordinate supported activities, and understand participation.
A code on a flyer or a handout opens a public resource page without an app download.
Live rooms bring people together for conversations, coaching, shared activities, and games.
Prepare a draft, find a resource, or make sense of selected information. People check the work and choose the next step.
Experiences
Example solutions
Build and author
Intelligence and method
Improve and grow
Thoughtful design
carePhysics brings research-informed principles of engagement, communication, and community into the design of a care experience. It helps us ask what could make an interaction useful, respectful, and worth returning to.
Explore the carePhysics approachThe people using the ecosystem help shape its future. Capture a question, an unmet need, or a better way to work; review it together, try an improvement, and learn from what happens. Your mission and governance guide which advances become part of your solution.
See how we approach engagementConnection with clear boundaries
Conversations that shape what comes next
A shared starting point for exploring how genus can fit your organization.
A meeting guide to explore together.
Open discussionStart a conversation
Bring a question, an idea, or something your team wishes worked better. You don’t need a finished plan. We’ll help you find a practical place to start.
Try a standard branded working preview with sample people and notes. Together, we’ll choose how your public care wall, care app, and partner portal can support your goals, agree on any supported integrations, and plan the rollout and ongoing support.
30 minutes. No obligation. A useful next step.
