Assistance for people and care teams
genusAI is intended to support communication, information, drafting, and care coordination within an agreed workflow.
People first, with clear boundaries
Useful assistance should respect the person receiving care and the judgment of the people supporting them.
- Use AI for the stated purpose and with only the information authorized for that workflow.
- Explain when AI is involved and when a person needs to review the result.
- Treat fairness, accessibility, and respectful language as ongoing responsibilities. No model is guaranteed to be unbiased or free of harmful errors.
- Match access and sharing to the program’s permissions and privacy obligations.
Information and model boundaries
Sensitive information needs a defined processing path and safeguards appropriate to its use.
genusAI uses frontier models for de-identified information. Sensitive information is handled by private internal models running on genusConnect’s own hardware and data systems.
This is the documented model-handling approach. It is not a promise about a named provider’s training practices, retention, or every deployment. Those details must be established for the particular workflow and agreement.
Removing direct identifiers alone does not necessarily meet legal de-identification requirements. Do not paste health information, passwords, or confidential records into a general-purpose AI tool or public website inquiry.
Information used for care programs remains subject to the applicable permissions, agreements, and privacy requirements. Requests to access, correct, or delete records should follow the program and privacy-request channels.
Review before relying on or sharing output
The responsible person should check the content, its intended audience, and its fit for the situation.
- Check factual accuracy, source relevance, names, dates, and whether the output includes information that should not be shared.
- Clinical decisions belong with qualified professionals. AI output does not authorize treatment, determine eligibility, or replace professional judgment.
- Follow the specific workflow’s approval steps before sending AI-assisted content to a family, care team, or partner.
- Acknowledge uncertainty and seek a human explanation when an output is unclear or consequential. Do not assume every AI response has already been reviewed by a person.
Know when to pause
AI can make convincing mistakes, miss context, and reflect bias. It is not an emergency service.
- Responses may be incomplete, outdated, inaccurate, or inappropriate for someone’s circumstances. They are informational assistance, not a substitute for professional advice.
- A generated answer is not evidence that its cited source exists or supports it. Check important claims against an authoritative source.
- If the output seems unsafe or conflicts with a care plan, do not act on it without checking with the responsible care professional.
- For immediate danger or a medical emergency, call 911 or your local emergency number. Do not wait for an AI response, text reply, or website inquiry.
Report a concern or ask for a person
Use the program’s support channel or email our team with a brief description of the issue.
Include the product or program, what went wrong, and a way to reach you. Avoid sending identifiable patient details or a sensitive conversation transcript in your first email. Ask for an appropriate secure channel if more detail is needed.
Contact your care team directly when the concern affects care. Questions about personal information follow the Privacy Policy; the available support and review process depends on the service.
This draft uses NIST’s AI risk-management guidance as a reference for responsible practice, not as a certification or claim that an assessment has been completed.