Test the person-and-tool journey together
A study of people using language models prompts a broader design question: does a useful answer lead to a clear next step? Test the whole community resource journey with intended participants.
Observations. Evidence. Ideas.
News & Insights
News, observations, and practical ideas for people who support care. Explore what is changing and what it means for your community.
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- Caregiving & family life Selected
- The everyday experience of giving and receiving care: family relationships, changing roles, practical support, and time for yourself. We explore what helps care fit into a full life.
- Community & belonging Selected
- Friendship, shared purpose, creativity, volunteering, and welcoming places to gather. We explore how people feel known, contribute in ways they choose, and enjoy life together, and what makes participation possible.
- Care teams & transitions Selected
- Communication, shared care plans, and changes between home, hospital, and community support. We explore what helps people stay informed and involved as care needs change.
- Leadership & operations Selected
- Supporting staff, listening to participants, coordinating programs, and sustaining services. We explore the everyday decisions that help organizations serve people well.
- Technology & responsible AI Selected
- Digital tools, accessibility, privacy, and thoughtful uses of AI. We explore where technology can help, with human relationships, choice, and judgment guiding its use.
- Policy & industry change Selected
- Changes in care policy, funding, research, and service delivery. We consider what these developments could mean for people, families, and the organizations supporting them.
SettingsCommunities and organizations
Find articles relevant to a community, care setting, or organization. These options include people and partners as well as places:
- Families, caregivers, and volunteers
- Funders and foundations
- Community centers and day programs
- Care agencies and community partners
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- Device and technology companies
- Developers and product builders
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- Program manager
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Matching articles
150 articles · Page 3 of 13
When the person who knows is away
Continuity depends on knowledge and authority reaching beyond one familiar person. Use planned absence and leadership transitions to check whether colleagues can carry the work with confidence.
Are we counting the same thing?
Two accurate-looking reports can describe different work. Before comparing services, agree what the measure includes, how it was recorded, and what decision it can reasonably inform.
Leave room for the person to do the next part
Reablement asks care teams to notice what a person wants to do for themselves. An agreed pause, a clear support plan, and time to try can matter as much as a completed task.
What a rural partnership needs before the next launch
A federal rural-health summit put long-term financing and workforce arrangements on the agenda. The practical lesson for partners is to plan the ordinary weeks after a new service opens.
What does it take to get through the door?
Low digital participation can hide practical obstacles. A WHO review prompts us to look at the whole route into a service, including cost, language, connectivity and human help.
A named contact needs a clear role
A named coordinator can make a complex plan easier to navigate when people understand the role and how to reach it. NICE guidance prompts teams to pair the contact name with clear responsibilities, availability and a route for unresolved needs.
A new care model needs more than a working app
CMS’s planned ACCESS model links technology-supported chronic care with clinical accountability. It prompts a practical question: who is responsible for the whole service around the tool?
An assistant needs a name and a boundary
When an assistant can act, a clear suggestion is not enough. NIST’s draft concept prompts questions about identity, permission, a reviewable proposed change, and responsibility afterward.
Who keeps the service moving when a system stops?
A technology outage quickly becomes an operational problem. Agree who makes service decisions, who contacts people, and how the team returns to its normal work after an interruption.
Ask how the transition worked for the person
A completed handoff does not tell a team how the transition felt or worked in practice. AHRQ’s feedback guidance prompts services to ask specific questions, offer different ways to respond and show what they learn from the answers.
Before we buy it, can people use it?
A polished demonstration can leave everyday barriers unseen. Put real tasks, accessibility evidence, and the support people need into the conversation before choosing a digital tool.