Keep another way in when the service goes digital
A digital route works better when people can get support or use a suitable alternative. Plan those routes as part of the service, including who answers when someone cannot complete the online step.
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News & Insights
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Matching articles
128 articles · Page 5 of 11
Say where AI helped—and who can explain the result
AI-assisted can mean many things. A patient-perspectives study prompts a more useful explanation: what the tool contributed, where important details came from, and who can answer a question about the result.
What keeps a connection going after the first visit?
A promising first visit needs practical support if people want to meet again. An intergenerational project follow-up prompts questions about coordinators, clear arrangements and continuity shaped by participants.
A quick yes can leave a question unanswered
An initial yes can leave an important question unanswered. Research on consent for ambient documentation prompts a closer look at advance explanations, pauses, and an accurate account of the choices available.
Give preliminary numbers their proper place
CMS released preliminary 2026 Part D bid information in July 2025. When figures arrive before final offers, service organizations need to make their status clear and help people find appropriate next steps.
Prepare the service before a hot day changes it
Hot weather can change how a program uses its rooms, transport, and staff time. Leaders can check the operational arrangements early and make sure participants can understand any changes.
A public pledge needs a way to show progress
Health insurers announced voluntary prior-authorization commitments in June 2025. A public promise becomes more useful when people can see what is changing, when, and how progress will be examined.
Connection belongs in how we think about wellbeing
Connection includes who is around us, the support we can exchange and how relationships feel. A WHO framework prompts practical questions about the opportunities a community offers.
Let people change the design while it can still change
Feedback means more when it can still change the experience. Qualitative research on patient participation prompts a practical approach to open decisions, accessible design sessions, and showing what changed afterward.
Make learning usable on the next shift
Completing a course is one step in learning a role. Arrange a chance to practice, a person who can help, and a way to check how the learning fits the actual work.
A record should explain the work it represents
CMS announced an expansion of Medicare Advantage audits in May 2025. The underlying documentation question is useful beyond an audit: can an authorized reviewer understand what a record actually supports?
Explain the tool before asking someone to trust it
Knowing where to tap is different from understanding a tool’s purpose. Patient focus-group research prompts a practical introduction built around people’s questions, a concrete example, and a choice about how to participate.