A video visit begins before the call connects
A video visit starts before the call connects. WHO–ITU accessibility guidance prompts a practical look at invitations, a chosen setup, supported participation, and what happens if the connection falters.
Observations. Evidence. Ideas.
News & Insights
News, observations, and practical ideas for people who support care. Explore what is changing and what it means for your community.
Explore the research behind our workSearch help
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An article can belong to more than one theme. Explore what each covers and why we write about it.
- Caregiving & family life Selected
- The everyday experience of giving and receiving care: family relationships, changing roles, practical support, and time for yourself. We explore what helps care fit into a full life.
- Community & belonging Selected
- Friendship, shared purpose, creativity, volunteering, and welcoming places to gather. We explore how people feel known, contribute in ways they choose, and enjoy life together, and what makes participation possible.
- Care teams & transitions Selected
- Communication, shared care plans, and changes between home, hospital, and community support. We explore what helps people stay informed and involved as care needs change.
- Leadership & operations Selected
- Supporting staff, listening to participants, coordinating programs, and sustaining services. We explore the everyday decisions that help organizations serve people well.
- Technology & responsible AI Selected
- Digital tools, accessibility, privacy, and thoughtful uses of AI. We explore where technology can help, with human relationships, choice, and judgment guiding its use.
- Policy & industry change Selected
- Changes in care policy, funding, research, and service delivery. We consider what these developments could mean for people, families, and the organizations supporting them.
SettingsCommunities and organizations
Find articles relevant to a community, care setting, or organization. These options include people and partners as well as places:
- Families, caregivers, and volunteers
- Funders and foundations
- Community centers and day programs
- Care agencies and community partners
- Health systems, providers, payors, and partners
- Device and technology companies
- Developers and product builders
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- Caregiver
- Volunteer
- Frontline staff
- Program manager
- Executive / CEO
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- Industry news
- Developments and findings from across care and community life.
- genus perspective
- Our interpretation of evidence, observations, and ideas.
- Practical guide
- Steps or suggestions you can put into practice.
- Company update
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Matching articles
188 articles · Page 10 of 16
Ask about practical needs with a response in mind
Questions about food, transport or housing can open an important conversation. AHRQ’s 2024 social-needs guidance prompts teams to explain why they are asking, respect the person's choice and prepare a realistic route to support.
Choose a number that helps you decide
A busy dashboard can leave the next decision unclear. Select a few measures that answer a real operational question, understand what they leave out, and decide what you will do with the result.
Purpose can begin with one small commitment
A sense of purpose need not begin with a large resolution. We consider one chosen commitment, enough room for changing circumstances and a community where belonging is never earned through productivity.
Check the plan for the days services change
Holiday opening hours and winter pressure can alter an otherwise familiar care arrangement. NHS England’s September 2024 winter priorities prompt a local team question: do people know what is confirmed, what changes and whom to contact during the gap?
Continuity deserves a place between appointments
Medicare’s new advanced primary care management payments recognize ongoing work around appointments. A dependable offer of continuity needs clear contacts, responsibilities, and expectations.
Did the tool make this task easier?
Fast drafting is only one part of a useful task. Research on differing staff views of AI-assisted replies prompts a broader review of preparation, checking, and whether the final communication helps the person receiving it.
Keep people’s priorities in the budget conversation
Budget choices shape the service people can use. Bring practical knowledge from participants and staff into the options, explain the limits, and examine what each proposed saving would change.
The everyday help that holds a neighborhood together
Not every helpful act comes with a volunteer badge. New civic-life findings prompt a reflection on specific offers, comfortable boundaries and the ordinary help neighbors can choose to share.
Make room to practice before support changes
Being told about a care task is different from feeling prepared to help with it. NICE transition guidance prompts teams to check what chosen supporters have agreed to do, what training they need and where they can return with a question.
People are asking for places to connect
An October 2024 survey report describes interest in more opportunities to connect. We explore how a community can turn that broad wish into one idea shaped with the people who would use it.
Protecting community funding starts with clear responsibilities
A GAO review of Older Americans Act programs highlights the importance of assessing fraud risks. For community organizations, clear responsibilities and proportionate checks help protect the resources services depend on.